Support
Need a hand with STEP!? We're here to help.
Contact us
Email support@stepforward.games and include your device, browser or app version, and a description of the problem. We aim to reply within 2 business days.
STEP is a trading name of Infracoding Ltd, registered in England and Wales, Company No. 15565330.
Common questions
How do I play STEP!?
Open the app or website, choose a game mode and categories, prop your phone up so the camera can see everyone, and press start. Questions appear on screen and can be read aloud automatically. When the round ends, your video is saved on your device.
Where are my videos stored?
All recordings stay on your device. STEP! never uploads your clips to our servers. If you delete a video from the in-app gallery or uninstall the app, it cannot be recovered.
The camera or microphone doesn't work. What should I do?
Check that your browser or the app has permission to use the camera and microphone (Settings → STEP! on iOS, or the lock icon in your browser's address bar). You can also play without recording — choose “Play without recording” on the permission screen.
How do I restore my purchases?
Open the app menu → Account → Restore purchases (or Profile → Restore purchases). This asks Apple or Google for your purchase history and re-unlocks the full game on this device — no second payment.
Is STEP! a subscription?
No. STEP! is free to download with a limited demo, and the full game is a single one-time in-app purchase through the App Store or Google Play — the exact price in your currency is shown on the Unlock screen before you buy. Nothing renews and there is nothing to cancel.
How do I delete my account and data?
Open Profile → Delete my account and confirm; your account, profile and saved rounds are deleted immediately. Deleting an account does not cancel, refund or erase App Store / Google Play purchases — reinstall and tap Restore Purchases to get the full game back. You can also email us and we will delete your data within 30 days.